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What does emotional intelligence look like in finance?
The research found clear strengths, clear gaps and evidence that EI can be developed:
Strengths: Finance professionals were pragmatic, task-focused and goal-directed, and its leaders showed self-belief, authenticity and consistency.
Gaps: Scores were lower on interpersonal skills such as awareness of others, connecting with others, trust and conflict handling.
Trend: EI rose and fell broadly in line with the economy, and interpersonal scores improved by 2014.
Development: Among 189 leaders, about half from finance, EI scores rose 18% six months after a three-day training programme.