Success requires a high-performance culture.

    Every healthcare organisation has a similar set of goals: Improve the coordination of care to enhance the patient experience and patient outcomes, while reducing costs. It’s similar to any industry - make the best product possible. Provide better service than your competitors. Increase margins and revenue. Healthcare differs slightly, at least, in the non-profit sector, where maximising profit is not a primary goal - but working to maintain a viable margin is important, and challenging.

    What other industries learnt, a long time ago, is that new processes only take you so far – success requires a high-performance culture. Healthcare organisations have bright, talented leaders. They’ve been looking at the strategies used by companies like Disney and Toyota for years. Why is it so hard to replicate their success?

    Building a high performance culture_cover

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