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Whitepaper · 8 pages · 9 min read

Building a high-performance
healthcare culture

Every healthcare organization wants coordinated care, improved patient outcomes and lower costs. Even in the non-profit sector, where profit is not the goal, a viable margin still has to be earned.

Why is it so hard?

 Other industries learned long ago that new processes only take you so far. Healthcare has bright, talented leaders who have studied Disney and Toyota for years, yet replicating their success has proved elusive. This paper explores whether culture is the barrier, with practical advice from health system and physician leaders. 

What you’ll learn

  • What culture means in practice, and how to link it to specific behaviors and outcomes

  • Why culture change stalls in healthcare, from departmental silos to winning physician buy-in

  • What worked for leaders at UPMC East, UW Health and CHRISTUS, plus the view of a physician CEO

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